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Terms & Conditions

In accessing this site you confirm that you are an adult at least 18 years of age and can lawfully enter into and form contracts under Australian law.

In using this website you have read and agreed to the following terms and conditions. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.“The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Australian law any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Ordering

All orders must be paid in full before they will be dispatched. By placing an order you confirm that: all the details that you have provided are correct you are 18 years of age or older. the payment details you provide are yours to give. The Wine Depository can contact you in the future regarding this specific order. We reserve the right to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received. All orders are subject to stock being available. Vintages and prices are subject to change without notice. Images are used as a guide only and do not necessarily depict the exact wine you are ordering. Please read the descriptions. If a wine is sold ‘pre-arrival’ we will do our best to give an accurate time of arrival. This will be subject to change due to production times, shipping and other such issues out of our control. Delivery Deliveries will be done as fast as possible. If you have specific time frames we will endeavour to accommodate you if possible with the freight company used. Each consignment sent via fast way contains $1500 insurance. If you require additional cover please request it. Consignments sent via Australian Post and other carriers will carry an additional cost for insurance. Please ask for a quote. If you suffer a breakage in a delivery please tell The Wine Depository immediately via email or phone so we can lodge a claim with the carrier. Breakages reported after 24 hours may not be replaced. Website Content No material from the site can be reproduced without the express permission of the owners of this site. While we will do our best we cannot guarantee that all the information provided is correct. This website contains links to third party sites. The links are provided your convenience and do not indicate, expressly or impliedly, any endorsement by us of the site or the products or services provided at those sites. You access those sites and use the products and services made available at those sites solely at your own risk.

Faulty wines

We will happily replace any faulty wines provided adequate proof is given (generally ½ bottle of the wine being returned). Please report the fault to The Wine Depository within 24 hours so we can organise the appropriate steps.

Events

To attend a The Wine Depository event you must be 18 years of age or older. All tickets must be paid for in advance. If you cancel your place for whatever reason a full refund will be given with more than two week notice. Less notice may result in only a partial refund or store credit. No refunds or credit will be given after

ABN And Trading Company

The Wine Depository operates under No Beard No Good Pty Ltd T/A The Wine Depository ABN 22 494 775 798. The Wine Depository is what will appear on your bank statement and on the back of your discreet packaging. GST – All products are inclusive of GST.

Payment Options

We accept credit and debit cards via Westpac PayWay and direct deposit. Your credit card statement will show The Wine Depository. If paying by credit card a ccv number is required to ensure that you have the physical card in your possession. If you want to pay by direct deposit please select the option when checking out of your shopping cart and you will receive an emailed tax invoice with our bank details on them. If you do not wish to pay by credit card online you can contact us on 0418 23 04 82 or email us here and we can take your order over the phone, just advise us in the email of your name, best phone number and time range to call you on the next working day and we will endeavour to call you when it is convenient.

Consequently, all bookings and/or transactions and agreements entered into with direct deposit will cease with immediate effect after 3 working days unless all outstanding monies are received in full.  Orders will be dispatched upon receipt of funds into the following bank account

ACCOUNT NAME: The Wine Depository
Bank : ANZ
BSB NUMBER : 033-183
ACCOUNT NUMBER : 454670

Funds must be paid as soon as your order is placed. When transferring funds your order number is the reference number. If payment is not received within 3 working days your order will be cancelled. An email will be sent with our bank details once you make your order and select the direct payment option.

Currency

All transactions are processed in AUD

Cancellation Policy

We require notification of cancellation before 24 hours has passed from time of order. Notification for instance, via our contact us page or order will be non cancellable. We reserve the right to levy a $15 charge to cover any subsequent administrative expenses.  International payments we accept credit card and visa/MasterCard debit cards only.

Substitution

If orders have already been sent (within 24 hours) then no substitution will be available. If we receive contact via our contact us page or a call to 0418 23 04 82 within 24 hours from ordering then we can amend or substitute your order.

Security

Payment Card Industry Data Security Standard is a strict security standard that Visa and MasterCard have implemented to ensure personal information is properly protected.  The Wine Depository holds a SSL Certificate, this essentially ensures private communication by encrypting the data being sent with 128 bit encryption, essentially creating an envelope for privacy and protecting your valuable information. You should not purchase items on a site with no SSL certificate as you may not be protected.

Your credit card details are not held by The Wine Depository and the last 4 digits are crossed out so we cannot see your information, there is no record of them on our system. This should give you peace of mind that we have done our best to ensure that we have secure providers and systems in place to protect your valuable information.

Availability

Unless otherwise state you are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company.
The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links from this website

You may not create a link to any page of this website without our prior written consent. We are really happy to allow it under lots of circumstances so just ask us. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out will apply to your use of this website by linking to it.

We do not monitor or review the content of other party’s websites which are linked to/from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material.

Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them.

This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in Australia and other countries. The brand names and specific services of this Company featured on this web site are trade marked

Disclaimer

Exclusions and Limitations

The information on this web site is provided on an “as is” To the fullest extent permitted by law, The Wine Depository excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and The Wine Depository excludes all liability for damages arising out of or in connection with your use of this website.

This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

The Wine Depository provides this web site not as professional advise but as guidelines for convenience only, upon the condition that the user, by receiving or reading the material contained on this web site, agrees not to act in reliance upon it without first satisfying himself/herself by independent inquiry or advise as to the suitability, appropriateness, reliance, nature, fitness or purpose, likely side effects or long term effects, accuracy, reliability or otherwise of that material, having regard (without limitation) to the physical condition of the user, and his/her general fitness or medical condition. The user agrees that the user shall not have, make or bring an action, suit, claim, demand or proceedings against The Wine Depository for damages, compensation, losses, costs, expenses, orders or any other legal or equitable remedy should any such material be found to be incorrect, inaccurate, erroneous, defective, deceptive or misleading, whether caused by negligence of The Wine Depository or any other cause whatsoever.

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